Frequently Asked Questions
Why is my website builder bill higher than the advertised price?
The advertised price is usually a first-term promo that expires, and it covers only a basic plan. Your real bill adds up once you buy a domain, business email, and premium features that are billed separately. Ad removal, security, and booking tools stack on top too. Together these hidden charges often push the total to double or triple the sticker price by the end of year one.
How much does a website builder really cost in year one?
For a small local business, expect a realistic range of roughly $200 to $600 in year one once every line item is added. A simple brochure site sits near the low end. Adding business email, an ad-free plan, online booking, or ecommerce pushes it toward the high end. Selling products online with transaction fees and a commerce tier can carry the total past $600 depending on your sales volume.
Is the free domain for a year really free?
Yes, but only for twelve months. A standard .com domain is genuinely free during that first year on most plans, then it renews at the regular rate of about $15 to $25 annually. Premium domains, meaning high-value or already-owned names, are never free and can cost $50 to several hundred dollars per year to register and renew. Always check the renewal price before you choose a name.
Do I have to pay extra for business email?
Usually, yes. A professional email at your own domain, like hello@yourshop.com, is typically a separate monthly charge billed per mailbox. Expect around $3 to $6 per user each month, or $36 to $72 per year for each inbox. Some builders include one free mailbox for the first year, then start charging at renewal. If your team needs several addresses, the cost multiplies with each person.
What add-ons do most local businesses end up buying?
The most common upgrades are removing the builder's ads or badge, adding extra storage for photo-heavy sites, turning on online booking or appointment tools, and choosing a premium template or paid app. Service businesses often add scheduling, while shops add ecommerce features. Each one feels minor alone, but a florist or salon can easily add three or four of these within the first few months.
Are there fees when I sell products online?
Yes. Every sale carries card processing of about 2.9 percent plus 30 cents. On top of that, some builders add their own transaction fee of 1 to 3 percent on lower ecommerce tiers. You can often remove the builder's cut by upgrading to a higher commerce plan, which costs more monthly. Listing more than a handful of products also usually forces a store plan upgrade.
Why does year two cost more than year one?
Year one includes the deepest discounts. The intro promo rate expires, the free domain starts renewing at full price, and any first-year freebies like a bundled mailbox begin billing. A plan that was $12 a month might renew at $18 or $24. Combined, these expirations can raise your second-year total by $150 to $200 or more, which catches owners who only budgeted for the first twelve months.
Can I move my domain and site to another provider later?
Usually, yes, but check the fine print first. New domains are locked for 60 days after registration under ICANN rules, and some builders make transfers slow or charge a fee. Your site content may not move as easily as the domain, since designs are often tied to the platform. Before committing, confirm you own the domain and can unlock and transfer it whenever you choose.
How do I avoid surprise website costs?
Ask a few pricing questions before you sign up. Find the renewal rate, confirm whether SSL, backups, and an ad-free site are included, and check domain and email costs at renewal. Ask about transaction fees, storage limits, and cancellation terms. An all-in plan should bundle hosting, security, and core features into one predictable monthly number so you are not tracking a dozen separate charges.
Is a flat-rate builder worth it for a local business?
For most local businesses, yes. A flat-rate plan with predictable pricing and local SEO built in usually saves money over a cheap teaser plan that balloons with add-ons and renewals. When hosting, SSL, location pages, and search structure come bundled, you skip both the surprise fees and the separate SEO agency bill. Grow Local uses this model so the monthly number stays the number you agreed to.